Refund policy

Returns and refunds

We want you to love your Ly.velora eyewear. If it isn't right, you can return it.

30-day returns

  • You can return any item within 30 days of delivery for a refund of the item price.
  • The item must be unworn and undamaged, and returned in its original packaging with everything it arrived with (for example any case, pouch or cleaning cloth).
  • Delivery was free, so nothing is deducted for the original delivery.

How to return an item

  1. Email ly.velora@gmail.com with your order number and the item you'd like to return.
  2. We'll reply with the return address and instructions. Please don't post a return before you've heard from us, as it may not reach the right place.
  3. Send the item back using a tracked service and keep your proof of postage.

For change-of-mind returns, you pay the cost of sending the item back to us.

Refunds

Once we've received and checked your return, we refund you to your original payment method. Refunds are made no later than 30 days after we receive the returned item.

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty or isn't what you ordered, email us as soon as possible with your order number and clear photos. We cover the cost of returning it. Under the Consumer Protection Act, you may return a defective item within six months of delivery and choose a repair, a replacement or a refund.

Your cooling-off right

Under section 44 of the Electronic Communications and Transactions Act, you may cancel your order without giving a reason and without penalty within 7 days of receiving your goods. The only charge is the direct cost of returning the goods.

Want a different style or colour?

We don't offer direct exchanges. Return the item under this policy and place a new order for the style or colour you'd like.

Questions

Email ly.velora@gmail.com.