Shipping policy

Where we deliver

We deliver to addresses in South Africa.

Delivery cost

Standard delivery is free on every order. There is no minimum spend.

Import duties

Import duties or VAT may occasionally be charged on delivery. These are not included in our prices.

Delivery time

Orders are delivered within an estimated 4 to 7 business days of being placed. Your order is sent to you from our fulfilment partner, which is why delivery takes a little longer than local stock would.

Order confirmation and tracking

You'll receive an order confirmation by email as soon as you place your order. We email you your tracking number when your order ships. Every order travels by tracked international post.

If your order hasn't arrived

If your order hasn't arrived within 7 days, email ly.velora@gmail.com with your order number and we'll look into it. If we can't deliver your order within 30 days of the day after you placed it, you may cancel it and receive a full refund.

Returns

See our refund policy for returns, refunds and faulty items.