Terms of service

These terms apply when you use the Ly.velora website and when you buy from us. Please read them before placing an order.

1. About us

Ly.velora is an online eyewear store run by Velora, based in Westville, KwaZulu-Natal, South Africa. You can contact us at ly.velora@gmail.com.

2. Our products

Each product page lists the frame material, the lens features the maker states (for example a UV400 rating or polarised lenses) and what's included.
Our sunglasses are non-prescription fashion and sun eyewear. Never look directly at the sun, even when wearing sunglasses.
We photograph and describe every item as accurately as we can, but screens and lighting can make colours and sizes look slightly different.

3. Prices and payment

All prices are in South African rand (ZAR).
Payments are processed securely through Shopify's checkout. We never see or store your full card details.
Import duties or VAT may occasionally be charged on delivery. These are not included in our prices.

4. Orders

When you place an order, you'll receive an order confirmation email. Before you pay, you can review your whole order, correct any mistakes and cancel if you wish. If an item becomes unavailable or there's an obvious pricing error, we'll contact you and refund you in full for anything we can't supply.

5. Delivery

We deliver in South Africa. Orders are delivered within an estimated 4 to 7 days. See our shipping policy for full details.

6. Returns, cooling-off and warranty

You can return items within 30 days of delivery under our refund policy.
You have a 7-day cooling-off right under section 44 of the Electronic Communications and Transactions Act.
Your rights under the Consumer Protection Act, including the implied warranty of quality on defective goods, are not affected by these terms.

7. Privacy

We handle your personal information as described in our privacy policy.

8. Use of the website

Don't misuse the website or interfere with how it works. The website's content, including text and photos, may not be copied for commercial use without our permission.

9. Liability

We are responsible for losses that are a foreseeable result of our breach of these terms, to the extent the law allows. Nothing in these terms limits your rights under South African consumer law.

10. Governing law

These terms are governed by the laws of the Republic of South Africa.

11. Changes

We may update these terms from time to time. The version on this page when you place your order applies to that order.

12. Contact

Email ly.velora@gmail.com.